Return and Refund Policy Thank you for shopping with us! We are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, we are here to help. I. Return Policy 1. Conditions for Returns - The product must be unused, undamaged, and returned in its original packaging (including all accessories and gifts). - A return request must be submitted within 7 days of receiving the product (based on the delivery date). - If the return is due to a quality issue or a wrong item being shipped, we will cover the return shipping costs. For other reasons, the customer is responsible for the shipping fee. 2. Non-Returnable Situations - Items returned after the specified return period. - Non-quality issues where the item has been used or damaged. - Damage caused by the customer (e.g., tears, stains, or improper use). - Customized or special-order items (non-standard inventory products). II. Refund Policy 1. Refund Process - Once a return request is submitted, we will review and confirm it within **1-3 business days**. - After the returned item is inspected and approved, the refund will be processed within **5 business days** to the original payment method. 2. Refund Amount - For returns due to quality issues or incorrect shipments, the full amount (including shipping fees) will be refunded. - For non-quality-related returns, only the product price will be refunded; shipping fees are non-refundable. III. Return and Refund Process 1. Contact our customer service team and provide your order number and reason for return. 2. After confirmation, our customer service will provide the return address and instructions. 3. Properly package the product for return and include your order information in the package. 4. Once we receive and inspect the returned item, the refund will be issued within the stated timeframe. IV. Important Notes - Please ensure that the returned item is well-protected during transit. Damage caused by improper packaging may affect your refund. - Refund processing times may vary depending on your payment method or bank; we appreciate your patience. V. Contact Us If you have any questions, feel free to reach out to us via: - Customer Service Phone: 6017-9688193 - Email: supremecasa@gmail.com We value your feedback and thank you for your support!